At Cooper’s Cozy Critters Creations customer satisfaction is especially important to us.
We do our a best to show our items as accurately as possible by providing crisp, full colour photos along with the details we feel are necessary when considering our products. (Please be aware that colours and patterns may appear differentlyand the order you receive may vary slightly from the product you see on screen)
Unfortunately for sanitary reasons we cannot offer refunds or exchanges on your order.
This is because we could not in good conscience resell returned products to other customers.
When placing an order, it is your responsibility as an owner to determine if a product is suitable for your pet. We cannot and will not be held responsible for any damage caused to a product by you or your pet.
If there are discrepancies with your order please feel free to contact us at firstname.lastname@example.org
Cancellation will be granted on pre-made items provided we receive the cancellation request 24 hours prior to shipping out. Please contact us as soon as possible via private message or e-mail at email@example.com subject title 'CANCEL ORDER REQUEST'.
PLEASE NOTE CANCELLATIONS AND REFUNDS CANNOT BE GRANTED ON CUSTOM ORDERS.